This will go directly to our email and we check it everyday. We also check chats regularly. Our goal is top tier customer service so let us know what is on your mind and we would love to hear from you. In addition to this avenue. You can always email our founder at Jeremy@MaroonBell.com or our director of customer service at Stephanie@Maroonbell.com. If you want to speak with someone we can schedule a call. Thanks so much for working with us.